Warranty Claims Specialist

4 days ago


Bradenton, Florida, United States NC Employment Group Inc Full time
Job Summary

We are seeking a highly skilled Warranty Representative to join our Neal Signature Homes team. As a key member of our customer service team, you will be responsible for handling warranty claims, providing exceptional customer service, and ensuring prompt resolution of warranty issues.

Key Responsibilities
  • Communicate with homeowners and warranty coordinators to resolve warranty claims in a timely and professional manner.
  • Acquire a thorough understanding of Neal warranty procedures and customer satisfaction philosophy.
  • Identify and manage warranty-related issues, utilizing diagnostic skills and verbal and written communication to ensure proper tracking and resolution.
  • Provide exceptional customer service, ensuring the highest level of satisfaction and knowledge as the primary contact for homeowners with warranty issues.
  • Supervise items requiring subcontractor/vendor involvement, including scheduling, follow-up, and closure of repairs.
  • Submit work orders with complete information on work performed or a description of the problem for daily forwarding to subcontractors/vendors for resolution.
  • Manage and follow up on all scheduled repairs to ensure completion and satisfaction of homeowners.
  • Provide after-hours customer support for reported emergencies via the "hotline" and security response to all Neal Signature Homes facilities.
  • Perform any other duties as directed by management.
Requirements
  • Familiarity with residential construction and warranty procedures.
  • Strong problem-solving skills and ability to work autonomously.
  • Outstanding verbal and written communication abilities.
  • Exceptional customer service aptitude and ability to work in a fast-paced environment.
  • Proficiency in computer usage and adaptability to company platforms.
  • Highly organized, driven, with a sense of urgency and keen attention to detail.
Physical Requirements
  • The ability to lift, carry, push, and pull 20/60/100 pounds regularly.
  • The ability to move safely over uneven terrain.
  • The ability to bend, squat, climb stairs, and lift frequently.
  • Continuous walking, standing, and moving about.
  • Repetitive movement of hands, arms, and legs.
  • Constantly works in outdoor weather conditions.
  • Finger dexterity may be required to operate a computer keyboard and calculator.

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.



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