Warranty Claims Specialist
4 days ago
We are seeking a highly skilled Warranty Representative to join our Neal Signature Homes team. As a key member of our customer service team, you will be responsible for handling warranty claims, providing exceptional customer service, and ensuring prompt resolution of warranty issues.
Key Responsibilities- Communicate with homeowners and warranty coordinators to resolve warranty claims in a timely and professional manner.
- Acquire a thorough understanding of Neal warranty procedures and customer satisfaction philosophy.
- Identify and manage warranty-related issues, utilizing diagnostic skills and verbal and written communication to ensure proper tracking and resolution.
- Provide exceptional customer service, ensuring the highest level of satisfaction and knowledge as the primary contact for homeowners with warranty issues.
- Supervise items requiring subcontractor/vendor involvement, including scheduling, follow-up, and closure of repairs.
- Submit work orders with complete information on work performed or a description of the problem for daily forwarding to subcontractors/vendors for resolution.
- Manage and follow up on all scheduled repairs to ensure completion and satisfaction of homeowners.
- Provide after-hours customer support for reported emergencies via the "hotline" and security response to all Neal Signature Homes facilities.
- Perform any other duties as directed by management.
- Familiarity with residential construction and warranty procedures.
- Strong problem-solving skills and ability to work autonomously.
- Outstanding verbal and written communication abilities.
- Exceptional customer service aptitude and ability to work in a fast-paced environment.
- Proficiency in computer usage and adaptability to company platforms.
- Highly organized, driven, with a sense of urgency and keen attention to detail.
- The ability to lift, carry, push, and pull 20/60/100 pounds regularly.
- The ability to move safely over uneven terrain.
- The ability to bend, squat, climb stairs, and lift frequently.
- Continuous walking, standing, and moving about.
- Repetitive movement of hands, arms, and legs.
- Constantly works in outdoor weather conditions.
- Finger dexterity may be required to operate a computer keyboard and calculator.
We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.
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