Warranty Claims Specialist

1 month ago


Bradenton, Florida, United States Neal Communities Full time
Warranty Representative Job Description

Neal Communities is seeking a skilled Warranty Representative to join our team. As a key member of our Neal Signature Homes team, you will play a crucial role in ensuring the satisfaction of our customers by promptly resolving warranty issues.

Key Responsibilities:
  • Communicate effectively with homeowners and warranty coordinators to address warranty requests and escalate issues to management as needed.
  • Develop a thorough understanding of Neal warranty procedures and customer satisfaction philosophy.
  • Identify and manage warranty-related issues for homeowners, utilizing diagnostic skills and verbal and written communication to ensure proper tracking and resolution.
  • Provide exceptional customer service to homeowners, adhering to Neal Signature Homes warranty guidelines and policies.
  • Supervise warranty-related work orders, scheduling, and follow-up with subcontractors and vendors to ensure timely resolution.
  • Manage and follow up on all scheduled repairs to ensure customer satisfaction.
  • Provide after-hours support for emergency warranty issues and maintain the security of Neal Signature Homes facilities.
Requirements:
  • Familiarity with residential construction and warranty procedures.
  • Strong problem-solving skills and ability to work autonomously.
  • Excellent verbal and written communication skills.
  • Capability to work in a fast-paced environment and meet deadlines.
  • Exceptional customer service skills and ability to provide a high level of satisfaction to homeowners.
  • Proficiency in computer usage and adaptability to company platforms.
  • Highly organized, driven, and detail-oriented individual with a sense of urgency.
Physical Requirements:
  • The ability to lift, carry, push, and pull 20/60/100 pounds regularly.
  • The ability to move safely over uneven terrain.
  • The ability to bend, squat, climb stairs, and lift frequently.
  • Continuous walking, standing, and moving about.
  • Repetitive movement of hands, arms, and legs.
  • Constantly works in outdoor weather conditions.

We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.



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