Warranty Operations Specialist
11 hours ago
Linder Industrial Machinery Company is a leading provider of heavy equipment solutions across 27 branch locations in the southeastern United States. As a Warranty Administrator, you will play a critical role in ensuring the smooth operation of our warranty services.
Key Responsibilities:
- Develop and implement warranty procedures in accordance with manufacturer guidelines
- Provide training to branch employees and customers on warranty policies and procedures
- Evaluate and track warranty services offered and performed
- Provide extended warranty data and pricing to the sales department
- Ensure warranty literature and reference materials are current and accessible to branch employees
- Prepare reports and initiate campaigns to maintain and increase service department profitability
- Purchase extended warranties and process manager-approved policy adjustments
- Receive, evaluate, and process warranty claims in a timely manner
- Track manufacturer turn-around times on warranty claims and obtain credits when possible
- Develop strong working relationships with internal customers and manufacturer representatives
Requirements:
- Experience in heavy equipment sales preferred
- Excellent customer service skills
- Proficient computer skills
Linder Industrial Machinery Company is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, or any other protected characteristic.
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