ISP Technical Support Specialist
3 days ago
Native Network, Inc. is a leading provider of telecommunications services in Chelan and Douglas counties in Washington state. We have been delivering high-speed internet and phone services over the Public Utilities District's (Chelan and Douglas) fiber networks since 2016.
Job OverviewThe Technical Support Specialist is a key member of our team, responsible for installing and supporting our internet services for end-user customers. This role involves scheduling and coordinating installations, providing technical and billing support, and ensuring seamless delivery of our services.
Responsibilities- Process customer orders and schedule installations
- Provision and install internet services, both remotely and in-person
- Respond to customer billing inquiries and facilitate payment collection
- Coordinate with internal and external resources to deliver services
- Participate in on-call rotations to ensure 24/7 support
- Maintain inventory of equipment and supplies
- Associate's degree or technical certification(s)
- Relevant experience in the telecommunications industry
- Excellent computer skills and proficiency in software applications
- Proven track record of working directly with customers
- Strong written and verbal communication skills
We offer a competitive compensation package, including paid leave, medical stipend, dental, short-term and long-term disability insurance, life insurance, and a 401(k) plan.
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ISP Technical Support Specialist
2 weeks ago
Wenatchee, Washington, United States Native Network Inc Full timeAbout UsNative Network, Inc. is a leading provider of internet and phone services in Chelan and Douglas counties in Washington state. We have been delivering these services over the Public Utilities District's (Chelan and Douglas) fiber networks since 2016.Job OverviewThe Technical Support Specialist is responsible for a variety of activities to install and...
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ISP Technical Support Specialist
2 weeks ago
Wenatchee, Washington, United States Native Network, Inc Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Native Network, Inc. in Wenatchee, WA.The successful candidate will be responsible for installing and supporting our Internet service end-user customers, including scheduling and coordination of installations, technical and billing support.Key...
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ISP Technical Support Specialist
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Wenatchee, Washington, United States Native Network Inc Full timeAbout UsNative Network, Inc. is a leading provider of telecommunications services in Chelan and Douglas counties, Washington state. We have been delivering high-speed internet and phone services over the Public Utilities District's fiber networks since 2016.Job OverviewThe Technical Support Specialist is a key member of our team, responsible for installing...
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