ISP Technical Support Specialist

7 days ago


Wenatchee, Washington, United States Native Network Inc Full time
About Us

Native Network, Inc. is a leading provider of telecommunications services in Chelan and Douglas counties, Washington state. We have been delivering high-speed internet and phone services over the Public Utilities District's fiber networks since 2016.

Job Overview

The Technical Support Specialist is a key member of our team, responsible for installing and supporting our internet services for end-user customers. This role involves scheduling and coordinating installations, providing technical and billing support, and ensuring seamless customer experiences.

Responsibilities
  • Process customer orders and schedule installations
  • Provision and install internet services, both remotely and in-person
  • Address customer billing inquiries and facilitate payment collection
  • Coordinate with internal and external resources to deliver services
  • Participate in on-call rotations to ensure 24/7 support
  • Maintain inventory of equipment and supplies
Qualifications and Experience
  • Associate's degree or technical certification(s)
  • Relevant experience in the telecommunications industry
  • Excellent computer skills and proficiency in software applications
  • Proven track record of working directly with customers
  • Strong written and verbal communication skills
Benefits

We offer a competitive compensation package, including paid leave, medical stipend, dental, short-term and long-term disability insurance, and a 401(k) plan. Compensation: $20-$30 per hour, depending on experience.



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