Director of Operations and Transaction Manager

1 month ago


Birmingham, Michigan, United States Smart Leverage Services Full time
Job Title: Director of Operations and Transaction Manager

Smart Leverage Services is seeking a highly organized and dynamic Director of Operations and Transaction Manager to lead our operational strategies and ensure the efficient management of real estate transactions. This role is designed for a proactive and detail-oriented leader who can streamline business processes, support our growing team, and provide exceptional transaction coordination for real estate agents.

Key Responsibilities:
  • Design, implement, and oversee company-wide operational strategies, policies, and procedures
  • Manage daily business operations to ensure productivity and performance standards are met
  • Optimize company workflows to ensure maximum efficiency and quality in service delivery
  • Develop and monitor key performance indicators (KPIs) and generate reports for leadership
  • Collaborate with the leadership team to set and achieve long-term business goals
  • Support recruitment, onboarding, and training of new team members as well as new clients
Transaction Management:
  • Serve as the primary point of contact for all real estate transactions, ensuring that all processes are compliant and completed in a timely manner
  • Oversee transaction coordinators and provide guidance on complex transactions and client relations
  • Manage and monitor all contract deadlines, document compliance, and file accuracy
  • Coordinate communication between agents, clients, and other parties involved in the transaction to ensure seamless workflow
  • Track and manage transaction timelines, troubleshoot issues, and ensure client satisfaction
Team Leadership:
  • Lead a team of transaction coordinators and administrative staff
  • Foster a positive, growth-oriented environment and mentor team members
  • Provide regular performance feedback and facilitate professional development opportunities for the team
Client and Agent Relations:
  • Build and maintain strong relationships with clients, agents, and vendors
  • Create and implement a client feedback system to continuously improve service delivery

Requirements:

  • Experience using word processing programs, spreadsheets, and Multiple Listing Service
  • Ability to work on deadline and handle private client information
  • High school diploma or equivalent required
  • 2+ years experience as a personal assistant, office manager, or related position
  • Excellent communication skills and organizational skills

Compensation: $40,000 - $50,000 yearly



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