Customer Service Representative

3 days ago


Gig Harbor, Washington, United States Tim Lopez Agency, American Family Insurance Full time
Job Summary

The Customer Service Representative provides exceptional customer experiences for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
  • Processes change to existing accounts and policies
  • Serves as a liaison on behalf of the customer between the agency and various business partners
  • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
  • Schedules appointments with existing or prospective customers for agency employees
Qualifications
  • Demonstrated customer service experience
  • Effective communication skills
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Solid knowledge and understanding of basic mathematical skills
Benefits
  • 100% Employer paid health insurance, dental, and vision insurance.
  • Pay incentive for bilingual applicants (Spanish)
  • Competitive hourly pay rate plus commission and/or bonuses
  • Paid training
  • Paid Time Off + Paid Holidays
  • Quarterly team building activities


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