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Customer Service Representative
2 months ago
We are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Teller in our Consumer, Small & Business Banking division. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and helping customers with their financial needs.
Key Responsibilities- Provide excellent customer service by responding to customer inquiries, resolving issues, and making recommendations to meet their financial needs.
- Process transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
- Help customers with their financial needs, including opening new accounts, applying for loans, and providing information on financial products and services.
- Work collaboratively with other team members to achieve sales and customer service goals.
- Stay up-to-date on bank policies, procedures, and products to provide accurate information to customers.
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 6+ months of experience interacting with people, demonstrated through work, military, or education.
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program.
- Customer service focus with experience handling complex transactions across multiple systems.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and team members.
- Experience working with others on a team to meet customer needs.
- Cash handling experience.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Well-organized, independent and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
