Customer Service Associate

2 months ago

Gig Harbor, Washington, United States TAPCO Credit Union Full time

Job Type

Part-time

Position Overview

The primary role of the Member Service Representative is to execute financial transactions for TAPCO Credit Union members with precision and adherence to established protocols. This position involves welcoming members warmly and ensuring they receive outstanding service through efficient and accurate transaction processing. Additionally, the representative will actively promote TAPCO's offerings to enhance member engagement.

Core Values

TAPCO is committed to fostering a culture that embodies the following values:

  • People-Centric
  • Curiosity
  • Inclusivity
  • Collaboration
  • Trustworthiness

Key Competencies

Member Focus: Cultivating strong relationships within and outside the organization to deliver member-focused solutions.

Trust Building: Establishing trust through timely and sound decision-making while consistently achieving results, even in challenging situations.

Results Orientation: Demonstrating the ability to make effective decisions that lead to successful outcomes, even when faced with difficulties.

Innovation: Developing new and improved methods for organizational success, particularly during uncertain times.

Responsibilities

  • Welcome members to the credit union, providing prompt and professional service.
  • Assist members with various financial transactions, including deposits, withdrawals, and loan payments.
  • Manage cash and checks within specified limits, ensuring accuracy and compliance.
  • Reconcile cash drawers at the end of each day and address any discrepancies.
  • Process card requests and manage check orders.
  • Perform drive-up and night drop functions as assigned.
  • Engage in outbound communication to foster member relationships.
  • Stay informed about all credit union products and services.
  • Adhere to all relevant policies, procedures, and regulations.
  • Promote and explain TAPCO's services and products to members.
  • Ensure compliance with federal, state, and local laws relevant to job functions.
  • Exhibit a high standard of member service and professionalism.
  • Maintain reliable transportation to the workplace.
  • Take on additional duties as assigned.

Qualifications

  • High School diploma or equivalent.
  • Minimum of one year of cash handling experience.
  • At least one year of customer service experience.
  • Flexibility to adapt to changing job responsibilities.

Working Conditions

  • Office environment.
  • Onsite presence is required.
  • Frequent use of wrists, hands, and fingers.
  • Ability to sit and stand for extended periods.
  • Potential for temporary or permanent assignment at different branches.

Compensation

Salary Range: $20.00 - $23.20

Benefits

TAPCO provides a comprehensive benefits package, including:

  • Employer-paid medical, vision, dental, and prescription insurance for full-time employees.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • 401(k) Plan with matching contributions.
  • Paid vacation, sick time, and holidays.
  • Employee Assistance Program and paid volunteer hours.

Diversity and Inclusion Commitment

TAPCO is dedicated to creating a diverse and inclusive workplace where all individuals feel valued and respected, regardless of their background or identity.

Equal Employment Opportunity

TAPCO is an equal opportunity employer, committed to a workplace free from discrimination.

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