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Customer Service Representative

2 months ago

Gig Harbor, Washington, United States YMCA of Pierce and Kitsap Counties Full time
{"title": "Member Services Representative", "description": "Empowering People, Enriching Lives

The YMCA of Pierce and Kitsap Counties is a leading non-profit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. We are seeking a highly skilled and customer-focused Member Services Representative to join our team.

Key Responsibilities:
  • Provide exceptional service to members, guests, and program participants, ensuring a positive and welcoming experience.
  • Maintain good public relations with members, promoting the best interests of the YMCA and contributing to member retention.
  • Greet and assist members, potential members, and staff in a courteous, professional, and friendly manner.
  • Assist with basic membership transactions and respond to members' needs, escalating issues to supervisors when necessary.
Requirements:
  • At least two years of customer service, sales, or related experience.
  • Excellent written and oral communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Comfortable with computers and office equipment.
  • Proactive and positive attitude, with a commitment to valuing and promoting diversity.
Benefits:
  • A Personal YMCA membership and YMCA360 virtual streaming membership.
  • Flexible scheduling around school and extracurricular activities.
  • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.

As a Member Services Representative, you will be part of a dynamic team that is passionate about empowering people and enriching lives. If you are a customer-focused individual with excellent communication skills and a commitment to diversity, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}