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Customer Service Representative

2 months ago

Gig Harbor, Washington, United States YMCA of Pierce and Kitsap Counties Full time
Member Services Representative

The YMCA of Pierce and Kitsap Counties is seeking a dedicated and customer-focused individual to join our team as a Member Services Representative.

Key Responsibilities:
  • Maintain excellent public relations with members and consistently represent the best interests of the YMCA.
  • Provide exceptional service to members, guests, and program participants, contributing to member retention and satisfaction.
  • Greet and assist all members, potential members, and staff in a courteous, professional, and friendly manner.
  • Assist with basic membership transactions and respond to members' needs in a timely and effective manner.
  • Handle complaints in a courteous and professional manner, escalating issues to supervisor as necessary.
Requirements:
  • Commitment to valuing and promoting diversity and contributing to an inclusive working and learning environment.
  • Excellent customer service skills and ability to provide a positive experience for members and guests.
  • At least two years of customer service, sales, or related experience (preferred).
  • Excellent written and oral communication skills.
  • Comfortable with computers and office equipment.
  • Proactive and able to get things done in a fast-paced environment.
  • Positive attitude and previous experience working with diverse populations.
Benefits:
  • A Personal YMCA membership and YMCA360 virtual streaming membership.
  • Flexible scheduling around school and extracurricular activities.
  • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year.
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center.
  • Professional training, education, and certification opportunities.
  • 20% discount on YMCA programs, childcare services, and merchandise.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled.