Client Relations and Sales Associate
1 week ago
Sales and Customer Support Specialist
As a vital member of our team, you will be responsible for delivering exceptional service to our clients while also driving sales initiatives. Your role will encompass a variety of tasks aimed at ensuring client satisfaction and business growth.
- Professional Conduct: Maintain a high standard of professionalism and ethical behavior in all interactions.
- Client Interaction: Manage incoming calls and warmly welcome clients to our services.
- Billing Assistance: Aid clients with their billing questions and facilitate payment processing.
- Communication: Liaise with billing and claims departments on behalf of clients to resolve issues.
- Policy Coordination: Collaborate with Service Operations to clarify client policies.
- Sales Tracking: Complete a weekly Sales Log Spreadsheet and enter data into the SIMS Marketing System.
- Business Development: Actively market new business opportunities on a daily basis.
- Administrative Support: Provide necessary administrative assistance to agents and agency personnel.
- Cross-Selling: Promote additional insurance products to existing clients.
- Product Knowledge: Clearly explain the features and benefits of various insurance offerings.
- Goal Achievement: Strive to meet and exceed company objectives and expectations.
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Client Relations and Sales Specialist
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