Senior Patient Account Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled and detail-oriented Sr. Patient Account Representative to join our team at OU Health. As a key member of our revenue cycle team, you will be responsible for managing patient accounts, resolving billing and collection issues, and ensuring accurate and timely payment processing.
Key Responsibilities:
- Patient Scheduling: Schedule patient appointments and manage patient registration processes.
- Charge Entry: Accurately enter patient charges and verify data for processing.
- Billing: Process patient billing statements, interact with insurance carriers, and resolve billing and collection issues.
- Collection: Identify and pursue delinquent accounts, communicate with patients and insurance carriers, and resolve payment disputes.
- Coding: Assign accurate CPT and ICD-9 codes for billing purposes.
- Follow-up: Initiate contact with patients and insurance carriers to resolve billing and collection issues.
- Payment Posting: Post patient payments and denials, and reconcile daily receivables reports.
- Reporting: Assist in reviewing and balancing IDX transaction reports, and prepare billing statements from statistical data.
- Credit Balance Resolution: Review daily credit balance reports, prepare refund check requests, and post refunds to patient accounts.
Education: High school diploma or equivalent required.
Experience: 1.5 years of experience in medical billing, medical collections, or medical billing systems required.
Licensure/Certifications/Registrations: None required.
Knowledge, Skills, and Abilities:
- Attention to detail
- Excellent verbal and written communication skills
- Proficient with Microsoft Office tools
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