Guest Services Coordinator

1 week ago

Blaine, Minnesota, United States Jump Higher Connecticut LLC Full time
Job Overview

About Our Establishment

At Jump Higher Connecticut LLC, we proudly present Michael Jordan's Steak House, a premier dining experience that combines exceptional cuisine with unparalleled service. Our venue is renowned for its inviting atmosphere and commitment to providing guests with memorable dining moments.

Key Responsibilities

  • Welcome guests warmly upon their arrival, adhering to our service standards.
  • Manage incoming calls and handle reservation requests efficiently.
  • Keep an accurate waiting list and notify guests promptly when their table is ready.
  • Process payments and transactions in line with established protocols.
  • Complete all necessary opening and closing paperwork, and perform side duties as required.
  • Assist with take-out orders and employ upselling techniques where appropriate.
  • Regularly clear and reset tables, and support opening tasks such as assigning server stations.
  • Maintain cleanliness and organization of wait staff stations throughout the shift.
  • Ensure all menus are in good condition and report any shortages to management.
  • Participate in cleaning and reorganization projects as needed.
  • Address guest complaints and special requests, and assist with additional tasks as assigned.

The above outlines the essential functions of the Host position, but it does not limit the tasks that may be assigned. Management reserves the right to assign or reassign duties and responsibilities at any time for reasonable accommodations or other reasons.

Benefits for Hosts

  • Generous Paid Time Off (up to 40 hours in your first year)
  • Paid Sick Leave
  • Premium holiday compensation
  • Dining discounts and complimentary meals
  • Medical, Dental, and Vision insurance (eligibility based on hours worked)
  • Optional Short-Term Disability, Critical Illness, and Accident Insurance
  • Naturalization Exam reimbursement
  • Referral bonus program
  • Pre-tax commuter benefits

Qualifications

  • Must be at least 18 years old.
  • High school diploma or equivalent required.
  • 1-2 years of relevant experience preferred.
  • Basic computer proficiency is necessary.
  • Ability to interact with guests professionally while remaining calm in high-pressure situations.
  • Capable of lifting and carrying items weighing up to 20 pounds regularly.
  • Expected to stand and walk for extended periods during shifts.
  • Ability to reach for items and bend or stoop as required for job functions.
  • This role may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions.

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