Account Manager
2 days ago
We are seeking a highly motivated and organized Account Manager to join our team at Davidson's. As an Account Manager, you will be responsible for building and maintaining strong relationships with our dealers, ensuring their profiles are accurate and up-to-date, and providing exceptional customer service.
Key Responsibilities:- Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process and ensuring their profiles are accurate and up-to-date.
- Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email.
- Platform Utilization: Educate dealers on the features of our platform, helping them to optimize their use of the site to grow their businesses.
- Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter.
- CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience.
- Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform.
- Experience: 1-3 years of experience in account management, customer service, or a related field. Experience in the firearms industry or e-commerce is a plus.
- Technical Skills: Proficient in Microsoft Office applications and CRM systems.
- Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively.
- Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction.
- Attitude: A growth mindset, high energy level, and a team-oriented approach are essential.
- Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment.
Davidson's is a leading wholesaler of firearms and related products, with a strong commitment to customer service and dealer satisfaction. We are dedicated to promoting a culturally diverse workforce and offer a comprehensive benefits package, including company-paid medical, life insurance, and family telemedicine benefits.
Interested candidates should submit their resume and cover letter to hr@gunstores.com. Davidson's is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.
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