Communications Operator

2 weeks ago


Napa, California, United States Department of State Hospitals Full time
Job Description and Duties

At the Department of State Hospitals, we are seeking a highly skilled and dedicated Communications Operator to join our team. As a key member of our dispatch team, you will be responsible for receiving and responding to emergency calls, dispatching personnel and resources, and providing critical support to our patients and staff.

Key Responsibilities:
  • Receive and respond to emergency calls, prioritizing and dispatching personnel and resources as needed
  • Provide critical support to patients and staff, including emergency response and crisis intervention
  • Operate radio communications equipment and systems, ensuring clear and effective communication
  • Maintain accurate records and reports, including incident reports and dispatch logs
  • Collaborate with other departments and agencies to ensure seamless communication and response
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Minimum 1-2 years of experience in a dispatch or emergency services role; experience with radio communications equipment and systems a plus
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced, dynamic environment
  • Ability to remain calm and composed in emergency situations, with strong problem-solving and decision-making skills
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Benefits:
  • Competitive salary and benefits package, including medical, dental, and vision insurance
  • Retirement plan with CalPERS
  • Opportunities for professional growth and development, including training and certification programs
  • Collaborative and supportive work environment

Please note that this is a competitive recruitment process, and applicants must meet the minimum qualifications to be considered. We are an equal opportunity employer and welcome applications from diverse candidates.



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