Communications Operator

2 months ago


Napa, California, United States Department of State Hospitals Full time
Job Description and Duties

We are seeking a skilled Communications Operator to join our team at the Department of State Hospitals. As a Communications Operator, you will be responsible for receiving and processing emergency and non-emergency calls, dispatching personnel and resources, and providing critical support to our emergency response team.

Key Responsibilities:
  • Receive and process emergency and non-emergency calls, prioritizing and dispatching personnel and resources as needed
  • Provide critical support to emergency response teams, including providing information and assistance to callers
  • Operate radio communications equipment and systems, ensuring clear and effective communication with team members and other stakeholders
  • Maintain accurate records and reports, including call logs and incident reports
  • Collaborate with other departments and agencies to ensure seamless communication and response to emergencies
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • Minimum 1 year of experience in a related field, such as emergency dispatching or customer service
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
  • Ability to remain calm and composed in high-pressure situations, with strong problem-solving and decision-making skills
  • Proficiency in radio communications equipment and systems, with ability to learn and adapt to new technologies
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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