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Senior Operations Manager

2 months ago

Chicago, Illinois, United States Advanced Technology Services Full time

About Advanced Technology Services

Advanced Technology Services (ATS) is a leading provider of industrial maintenance services, with a presence in the United States, Mexico, and the United Kingdom. Our team of professionals is dedicated to helping factories run more efficiently and effectively.

Job Summary

We are seeking an experienced Senior Operations Manager to lead our calibration service delivery team. The successful candidate will be responsible for directing all calibration operations, including personnel management, customer relationships, long-term strategies, and continuous improvement projects.

Key Responsibilities

  • Leadership and Strategy
    • Develop and implement a clear and attainable vision for calibration service delivery, ensuring optimal resource utilization and achievement of business objectives.
    • Direct and manage a team of professionals to deliver high-quality calibration services to customers.
  • Customer Focus
    • Build and maintain strong relationships with customers to understand their needs and deliver tailored solutions.
    • Manage customer escalations effectively and monitor resolutions to ensure expectations are met within contractual guidelines.
  • Financial Management
    • Manage the budget and drive performance to meet or exceed financial objectives.
    • Develop and implement financial forecasting and proposal development processes.
  • Operational Excellence
    • Develop and implement processes to drive operational efficiency and effectiveness.
    • Lead continuous improvement projects to enhance service delivery and customer satisfaction.

Requirements

  • Education and Experience
    • Bachelor's degree in a relevant field, such as business administration or engineering, with over 10 years of experience in industrial maintenance or a related field.
  • Skills and Competencies
    • Excellent leadership, emotional intelligence, collaboration, critical thinking, and interpersonal skills.
    • Strong customer focus with the ability to develop and sustain positive business relationships.
    • Excellent financial acumen and experience with managing P&Ls, financial forecasting, proposal development, negotiation, and contract administration.

Preferred Qualifications

  • Education
    • MBA or equivalent graduate degree.
  • Experience
    • Experience with value selling and enterprise-level relationship building.
    • Acquisition experience.

Competencies

  • Business Acumen
  • Emotional Intelligence
  • Communication
  • Safety

Physical Demands and Working Conditions

The employee is regularly required to stand, walk, use hands/fingers to handle or feel, reach with hands and arms, stoop, kneel, crouch, and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.