Senior Operations Manager, Chicago

2 weeks ago


Chicago, Illinois, United States Lime Full time
About the Role

Lime is a leading provider of shared electric vehicles, and we're seeking a highly skilled Senior Operations Manager to join our team in Chicago. As a key member of our operations team, you will be responsible for managing the Chicago market, ensuring operational excellence, and driving business growth.

Key Responsibilities
  • Manage the Chicago market operations team, ensuring that all operational metrics are met or exceeded.
  • Collaborate with our Facilities and Environment Health & Safety teams to ensure operational excellence and compliance.
  • Be the operational expert within the region, championing a culture of operational excellence and driving end-to-end operational improvements.
  • Regularly analyze the region, identifying trends and implementing recommendations to grow and optimize.
  • Define and implement an operations strategy for the region, advancing the deployment and operation of our vehicles.
  • Attract and develop top-tier operational talent for the region, including planning, hiring, onboarding, and training new team members.
  • Represent Lime in partnership with our Government Relations team, meeting with local officials, business owners, and customers to ensure compliance with regulations and build relationships.
  • Spearhead safety initiatives for our riders and vehicles, ensuring safety remains the top priority.
About You
  • 5+ years of work experience in operations, consulting, engineering, or similar fields.
  • Demonstrated background in driving and executing operational excellence.
  • Experienced in managing a P&L and understanding metrics and KPIs.
  • Strong knowledge of the location and ability to work in a warehouse setting.
  • 3+ years of people management experience, attracting, developing, and motivating warehouse staff.
  • Tenacious and willing to roll up your sleeves, with the ability to make decisions in a fast-paced, ambiguous environment.
  • Analytically minded, with a strong understanding of real-time marketplaces and the ability to navigate, decode, and use data to build compelling narratives and reports.
What We Offer
  • Competitive salaries, performance-based annual bonus, and pre-IPO equity.
  • Health and wellness offerings, including access to top-tier fitness and mindfulness apps.
  • Flexible vacation policies with ample paid holidays.
  • Support for retirement and financial goals, including unlimited access to financial advisors.
  • Opportunities for professional growth and development, including quarterly learning days and top-tier tools.
  • A culture of belonging, with Employee Resource Groups that engage and promote cultural awareness and DEI training.

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