Service Design Lead

6 days ago


Ashburn, Virginia, United States Verizon Full time
In this role as a Principal Experience Designer at Verizon, you'll have the opportunity to make a real impact on the customer experience. We're looking for someone who is passionate about designing innovative products and services that customers love. As a member of our V Team, you'll be part of a community of people who are driven by a desire to connect people to what brings them joy. We empower our employees to take ownership of their work and strive for excellence in everything we do. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, then we'd love to hear from you. About the Role
This is a hybrid role, with a defined work location that includes work from home and a minimum eight assigned office days per month. You will have scheduled weekly hours of 40. Your salary will be between $125,000.00 and $253,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. Key Responsibilities
- Actively explore user context and engage in target user activities when possible.
- Participate in insight-gathering activities (informal or formal, primary or secondary) and create design solutions that leverage user insights.
- Stay updated on Verizon's business, strategy, and organizational structure.
- Effectively design solutions within Verizon's business context and revenue model.
- Work within Verizon's front-end and back-end technology constraints and capabilities.

Benefits
At Verizon, we offer a comprehensive total rewards package designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, we've got you covered. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

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