Senior UX Designer, Service Expert

3 weeks ago


Ashburn, Virginia, United States Verizon Full time
About Us
Verizon is a global leader in innovation, connecting people's lives through cutting-edge technology and innovative products. Our mission is to provide users with seamless experiences by designing and implementing innovative products and services. We're committed to fostering a collaborative environment that encourages authenticity and promotes a sense of belonging.

The Job Description
This role involves overseeing the creation of end-to-end customer activities for various consumer-facing products and services. The successful candidate will envision, create, and maintain these experiences while partnering with teams across the company to create strategies and processes that benefit the user and drive successful business outcomes.

About You
We're seeking an experienced professional with a strong background in design. The ideal candidate will have a bachelor's degree or equivalent experience, with at least eight years of relevant experience in design. Their expertise should include Agile software delivery environments, common design software, and the ability to travel up to 25% of the time. Additionally, they should have experience with omni-channel research, digital product design, and working in a Fortune 500 organizational environment.

Responsibilities
As a Principal Experience Designer, you will lead cross-disciplinary teams, facilitate design activities, and collaborate with agency partners to solve problems. You will also establish best practices, ensure the use of shared tools and systems, and identify project needs. Furthermore, you will mentor team members, teach design-led processes, and contribute thought leadership to the broader design community.

Benefits
Our compensation package includes a salary range between $125,000.00 and $253,000.00 annually, based on a full-time schedule, depending on location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. We also offer comprehensive benefits, including health and wellness benefits, short-term incentives, a 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, tuition assistance, and more.

Why Choose Verizon
Verizon is proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and diversity. We believe in empowering our team members to reach their potential and contribute their best.

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