Experience Designer and Strategist

3 weeks ago


Ashburn, Virginia, United States Verizon Full time
About Verizon
We power and empower how people live, work and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.

As a Principal Experience Designer at Verizon, you will be part of the team that evolves the experiences of our customers and frontline agents. You will design and implement innovative products and services that customers love, blending strategic thinking, design expertise, and leadership skills. You will partner with teams across the company to create strategies and processes that benefit the user and drive successful business outcomes.

In this role, you will elevate design dialogue, evolve internal processes, and shape the design process within teams and throughout Verizon Design. You will act as a mentor and thought leader within the design organization. About the Role
This is a hybrid role, with a defined work location that includes work from home and a minimum eight assigned office days per month. You will have scheduled weekly hours of 40.

Key Responsibilities
- Actively explore user context and engage in target user activities when possible.
- Participate in insight-gathering activities (informal or formal, primary or secondary) and create design solutions that leverage user insights.
- Stay updated on Verizon's business, strategy, and organizational structure.
- Effectively design solutions within Verizon's business context and revenue model.

Requirements
- Bachelor's degree or four or more years of work experience.
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience with Agile software delivery environments.
- Experience with common design software (Figma, Adobe, etc.).
- Willingness to travel up to approximately 25% of the time.
- Even better if you have a Bachelor's or Master's degree in Design, a portfolio of professional work, or experience with Service Design and blueprinting.

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