Customer Support Associate

2 days ago


Reading, Pennsylvania, United States Ammega Full time

At AMMEGA, we are seeking a Customer Support Associate to provide exceptional customer service via phone, email, and case queue. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records in Salesforce.

This is an excellent opportunity to join our organization and contribute to delivering a seamless customer experience from quote issuance to order entry. Our ideal candidate has strong communication skills, basic computer knowledge, and CRM software proficiency.

We offer a competitive salary of $45,000 per annum, based on your location and experience. You will also have the opportunity to work independently, problem-solve, and collaborate with cross-functional teams.

Key responsibilities include:

  • Handling customer inquiries via phone, email, and case queue
  • Resolving simple customer issues and escalating complex cases as needed
  • Maintaining accurate records of customer interactions in Salesforce
  • Working in CRM systems and collaborating with cross-functional teams

To be successful in this role, you should possess:

  • A high school diploma or equivalent
  • At least 1 year of customer service experience
  • Strong communication and interpersonal skills
  • BASIC computer and phone skills, familiarity with CRM software

Please note that salaries may vary based on location and experience.



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