Sales and Customer Support Representative
3 days ago
Salary Range: $65,000 - $85,000 per year
About the Job:
We're looking for an experienced Sales and Customer Support Representative to join our team in Reading. As a key member of our sales and customer support team, you will be responsible for providing top-notch customer service and ensuring timely communication with customers regarding their orders.
- Key Responsibilities:
- Efficiently process customer orders, including order confirmation via phone, email, or EDI, and timely communication regarding order changes.
- Verify all shipping, billing, pricing, and purchase order information to ensure accuracy and compliance.
- Enter special instructions related to orders, customer requests/code maintenance, and notes.
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicate and provide necessary support to sales staff while in the field.
- Regularly communicate with internal and external customers on various issues.
- Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Document and resolve customer complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
Requirements:
To succeed in this role, you will need:
- 2+ years of experience in customer service or a similar discipline.
- Chemical distribution or manufacturing experience is a plus.
- The ability to problem-solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
- Excellent written/oral communication skills.
- Willingness to work overtime, have on-call hours, or work after hours.
- Keeping calm when on customer calls.
- Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.
About Us:
Brenntag is committed to creating an inclusive and diverse workplace that values equality and promotes the well-being of all employees. We offer a range of benefits to support your career growth and well-being, including individual development opportunities, paid parental leave, and more.
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