Sales and Customer Support Representative

3 days ago


Reading, Pennsylvania, United States Brenntag Full time

Salary Range: $65,000 - $85,000 per year

About the Job:

We're looking for an experienced Sales and Customer Support Representative to join our team in Reading. As a key member of our sales and customer support team, you will be responsible for providing top-notch customer service and ensuring timely communication with customers regarding their orders.

  • Key Responsibilities:
  • Efficiently process customer orders, including order confirmation via phone, email, or EDI, and timely communication regarding order changes.
  • Verify all shipping, billing, pricing, and purchase order information to ensure accuracy and compliance.
  • Enter special instructions related to orders, customer requests/code maintenance, and notes.
  • Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
  • Communicate and provide necessary support to sales staff while in the field.
  • Regularly communicate with internal and external customers on various issues.
  • Audit customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
  • Document and resolve customer complaints.
  • Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

Requirements:

To succeed in this role, you will need:

  • 2+ years of experience in customer service or a similar discipline.
  • Chemical distribution or manufacturing experience is a plus.
  • The ability to problem-solve, work independently, and consistently demonstrate strong listening, speaking, and decision-making skills.
  • Excellent interpersonal skills with a passion for collaboration.
  • Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
  • Dedication to teamwork, customer satisfaction, and results.
  • Excellent written/oral communication skills.
  • Willingness to work overtime, have on-call hours, or work after hours.
  • Keeping calm when on customer calls.
  • Experience with Microsoft Office Suite, ERP/CRM systems, and team collaboration tools.

About Us:

Brenntag is committed to creating an inclusive and diverse workplace that values equality and promotes the well-being of all employees. We offer a range of benefits to support your career growth and well-being, including individual development opportunities, paid parental leave, and more.



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