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Customer Engagement Specialist I

2 months ago

Plano, Texas, United States PennyMac Full time

Pennymac:

Pennymac (NYSE: PFSI) is a leading financial services company with a robust mortgage platform dedicated to the production and servicing of U.S. mortgage loans and managing investments related to the U.S. mortgage sector.

At Pennymac, our workforce is the cornerstone of our achievements and the essence of our vibrant work culture. Together, we strive towards a common objective of assisting millions of Americans in realizing their dreams of homeownership throughout the entire mortgage process.

Position Overview:

As a Sales Support Representative, your duties will encompass essential functions within the sales division, including making outbound calls to borrowers and effectively directing inbound customer inquiries to the relevant departments.

The Sales Support Representative will:

  • Conduct a high volume of outbound calls for designated sales initiatives.
  • Highlight the advantages of Pennymac's competitive offerings to demonstrate their value to customer needs and provide suitable rebuttal options when necessary.
  • Respond to inbound calls from prospective borrowers promptly and route them to the appropriate teams.
  • Maintain data accuracy and documentation within required systems.
  • Follow the assigned schedule, including meal and rest breaks.
  • Perform additional related tasks as required and assigned.
  • Exhibit behaviors that align with the organization's desired culture and values.
A Typical Day:
  • Demonstrate excellent interpersonal, written, and verbal communication skills.
  • Possess the ability to multitask and thrive in a deadline-driven environment.
  • Familiarity with Google G-Suite and Microsoft Office is advantageous.
  • Show a proven history of delivering timely and accurate information in a fast-paced setting.
  • Experience in the financial services or mortgage industry is preferred.
What You Will Bring:
  • Exceptional interpersonal, written, and verbal communication skills.
  • Capability to multitask and perform well in a deadline-oriented environment.
  • Familiarity with Google G-Suite and Microsoft Office is a plus.
  • Must be a collaborative team player with strong attention to detail and the ability to work independently.
  • Demonstrated history of providing timely and accurate information in a dynamic environment.
  • Preferred experience in the financial services or mortgage sector.
Why Choose Pennymac:

As one of the premier mortgage lenders in the nation, Pennymac has empowered over 4 million homeowners to achieve and maintain their homeownership goals. Our vision is to be the most trusted partner in homeownership. Together, our 4,000 team members across the country are guided by our core values: to be Accountable, Reliable, and Ethical in all our endeavors.

Pennymac is dedicated to conducting business that fosters positive contributions and promotes sustainable growth while cultivating an equitable and inclusive environment where all employees and customers feel valued, respected, and supported.

Benefits That Matter: Whether you seek flexible benefits for today, short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Key benefits include:

  • Comprehensive Medical, Dental, and Vision coverage.
  • Paid Time Off programs, including vacation, holidays, illness, and parental leave.
  • Wellness initiatives, Employee Recognition Programs, and onsite fitness facilities and dining options (at select locations).
  • Retirement benefits, life insurance, 401k matching, and tuition reimbursement.
  • Philanthropic programs, including matching gifts, volunteer grants, charitable contributions, and corporate sponsorships.

To learn more about our benefits, please visit our website.

Compensation: Individual salaries may vary based on several factors, including specific roles, geographic location/market data, and skills and experience as outlined below:

  • Lower range - Developing skills and experience in the role.
  • Mid-range - Experience and skills align with proficiency in the role.
  • Higher range - Experience and skills provide added value beyond typical role requirements.

Some positions may qualify for performance-based compensation and/or stock-based incentives awarded based on company and individual performance.

Salary:
$37,000 - $48,000

Work Model:
OFFICE