Food and Beverage Operations Manager

3 weeks ago


Asheville, North Carolina, United States Grand Bohemian Asheville Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at The Kessler Collection. As a Food and Beverage Supervisor, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • Supervise daily shift operations, ensuring that all staff are working efficiently and effectively.
  • Inspect kitchen and dining areas to ensure that they meet our high standards of cleanliness and sanitation.
  • Requisition and inspect food, supplies, and equipment to maintain stock levels and ensure quality standards are met.
  • Ensure compliance with all food and beverage policies, standards, and procedures.
  • Act as a guest service role model, providing excellent customer service and creating a positive atmosphere for guest relations.
  • Assist servers on the floor during meal periods, clearing and resetting counters or tables as needed.
  • Assist with providing tables with beverages, removing solid linens, and replacing with clean linen.
  • Transport dirty dishes to the dish-washing station, polish silver and glass as needed.
  • Present menu, answer questions, and make suggestions regarding food and beverage.
  • Seat guests in the dining room, explain, pair, and recommend wine from the wine list.
  • Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
  • Relay orders to the kitchen through POS and help serve courses from the kitchen and service bars.
  • Totals bill and accepts payment when needed.
  • Proficiently utilize the property management systems and follow cash handling procedures.
  • Set up bar and dining room in a thorough and swift manner.
  • Empower Grand Performers to provide excellent customer service, ensuring staff understands local, state, and Federal liquor laws.
  • Monitor alcohol beverage service in compliance with local laws.
  • Ensure point of sale operations and cash handling practices are following standard operating procedures.
  • Edit work schedules and evaluate work performance of employees.
  • Assign and coordinate work of employees to promote the efficiency of operations.
Requirements
  • High School diploma required.
  • 1+ years of relevant work experience in a similar scope and title required.
  • Experience within luxury brand/markets preferred.
  • Food Safety Certification preferred or attained within 30 days.
  • Alcohol Safety Certification preferred or attained within 30 days.
Work Environment
  • Must be comfortable working in a shared space with constant noise without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism, and collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
  • Must be able to work safely in a kitchen environment with high temperatures and humidity.
Physical Demands
  • While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend, and crouch up to 8 hours on a daily basis.
  • Push, pull, and lift up to 50 lbs.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.



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