Customer Service Representative
4 weeks ago
About American Leak Detection
We are a leading company in non-invasive leak detection and repair, serving residential homeowners and industry professionals. We are seeking a proactive and service-oriented individual to join our team as a Data Entry/Customer Service Representative (CSR).
The ideal candidate will be a seamless liaison between customers and our service technicians, meeting all assignment deadlines and having a desire for growth within the company.
Key Responsibilities:
- Answer incoming customer calls and provide service information
- Confirm recommendations and estimate appropriate services
- Schedule appointments and transcribe technician field reports
- Follow all state and code requirements and bring attention to any procedure/policy failures and/or corrections
Requirements:
- Accurately type 40 WPM
- Exceptional customer service skills and professional phone manner
- Ability to multitask in a fast-paced, high-call environment
- Excellent grammar, spelling, and punctuation
- Must be able to pass a criminal background check and drug screening
Preferred Qualifications:
- Phone-related customer service experience
Desired Qualifications:
- Bilingual a plus
Work Experience: 1+ year
Education Level: High School or equivalent
Salary/Wage: Starting pay $17/hr, negotiable with experience
Benefits: Paid vacation, paid holidays, 401K matching, health insurance, paid training
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