Account Services Representative

3 days ago


MagstattleBas, Grand Est, United States Richdale Apartments Full time
Account Services Specialist

Richdale Apartments is seeking an experienced Account Services Specialist to join our Account Management department. This role will focus on providing exceptional customer service to our residents by resolving lease account disputes and ensuring compliance with lease agreements.

Key Responsibilities:
  • Resolve discrepancies on resident accounts through in-person, phone, and written correspondence
  • Set up payment arrangements for past due accounts and recover unpaid balances
  • Maintain confidentiality and diplomacy in all interactions
What We Offer:
  • Competitive compensation and benefits package
  • 401(k) and 401(k) match
  • Dental, vision, and health insurance
  • Flexible spending account and paid time off
  • Employee discounts and referral program
  • Career growth opportunities and access to fitness centers and pools
Requirements:
  • At least 2 years of customer service experience with dispute resolution
  • Excellent communication and multi-tasking skills
  • Understanding of accounting principles and general ledger entries
  • Experience in banking or credit card disputes a plus
Work Schedule:
  • In-office, Monday to Friday (4 days 9am-6pm and 1 day 10am-7pm)
  • No remote work or third-party interactions


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