Medical Customer Service Representative

1 week ago

MagstattleBas, Grand Est, United States Biolife Plasma Services Full time
About the Role:

We are seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team at BioLife Plasma Services. As a Medical Customer Service Representative, you will play a critical role in ensuring the smooth operation of our plasma donation center.

Key Responsibilities:
  • Greet donors as they enter and exit the donor floor, providing a warm and welcoming experience.
  • Perform venipuncture of donors and programming of plasmapheresis machines, ensuring accurate and efficient collection of plasma.
  • Monitor donors during the donation process, managing any reactions or issues that may arise.
  • Perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
  • Install, prime, and disconnect disposable sets on the plasmapheresis machines, maintaining a clean and safe environment.
  • Stock supplies, break down empty cartons, and assist with proper disposal, ensuring a well-organized workspace.
  • Take and record donor pulse, blood pressure, and temperature measures, as well as monitor electronic donor questionnaire system.
  • Perform finger sticks, test samples, and record other donor measures, including hematocrit, total protein, and weight.
  • Enter donor information into the Donor Information System (DIS), maintaining accurate and up-to-date records.
  • Coordinate donors to donor floor and compensate donors using the Debit Card system, ensuring a seamless experience.
  • Support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company-approved procedures, including 5S, Value Stream Mapping, and Kaizen.
Requirements:
  • High school diploma or equivalent required.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.
What We Offer:

At BioLife Plasma Services, we offer a competitive starting hourly wage of $17.00, with opportunities for short-term incentives and a comprehensive benefits package, including medical, dental, vision insurance, a 401(k) plan, and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.

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