Front Desk Associate Part Time Weekend Liaison

6 days ago


Fort Myers, Florida, United States Planet Fitness -Easy Mile Fitness Full time

Job Title: Front Desk Associate Part Time Weekend Liaison

About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Salary: $12-$15 per hour (based on location)

Key Responsibilities
  • Greet members/guests as they enter and exit the club; assist with questions or concerns while checking in.
  • Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with inquiries.
  • Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours; assess membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly perform a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
Requirements
  • 6-12 months of experience in a customer service environment (preferred).
  • Willingness to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.

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