Front Desk Associate Part Time Weekend Liaison
6 days ago
Job Title: Front Desk Associate Part Time Weekend Liaison
About the RoleWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Planet Fitness - Easy Mile Fitness. As a key member of our front-line team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Salary: $12-$15 per hour (based on location)
Key Responsibilities- Greet members/guests as they enter and exit the club; assist with questions or concerns while checking in.
- Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with inquiries.
- Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours; assess membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly perform a comprehensive walk of all club areas; quickly fix safety/policy issues and address cleanliness concerns.
- 6-12 months of experience in a customer service environment (preferred).
- Willingness to become CPR/AED Certified (training provided by Planet Fitness).
- Basic computer proficiency.
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