Desktop Support Specialist
7 days ago
We are seeking a highly skilled Desktop Support professional to join our team at SquareTrade. As a Desktop Support specialist, you will be responsible for providing technical assistance and support to our employees, ensuring they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Provide technical support and troubleshooting for computer systems, hardware, and software issues.
- Respond to queries and requests for assistance through various channels, including Zendesk and email.
- Collaborate with the IT team to resolve complex technical issues and implement solutions.
- Develop and maintain documentation for employees, including user guides and technical notes.
- Provide training and support for new hires and existing employees on system setup and usage.
- Utilize administrative software to diagnose and remediate technical issues.
- Follow up with employees to ensure issues have been resolved and provide ongoing support as needed.
Requirements:
- Proficiency in both Mac and Windows operating systems.
- Experience with Citrix, Jamf, and SCCM.
- Excellent communication and analytical skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent, with a degree in IT or relevant field preferred.
- 3+ years of experience in a help desk or technical support role.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to cutting-edge technology and tools.
- A comprehensive benefits package, including medical, dental, and vision coverage.
About SquareTrade:
SquareTrade is a leading provider of technology and services, committed to delivering exceptional customer experiences. We are proud to be an Equal Employment Opportunity employer, dedicated to creating an inclusive work environment for all employees.
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