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IT Support Specialist

2 months ago

Charlotte, North Carolina, United States Blythe Construction Full time
Job Title: IT Support Specialist

Vinci Construction USA is seeking an IT Support Specialist to join our Technology team in Charlotte, NC.

About the Role

This is a key position that requires a strong technical background and excellent communication skills. As an IT Support Specialist, you will be the primary point of contact for assigned locations and work closely with internal and external resources to ensure systems are operating correctly.

Key Responsibilities
  • Provide Tier 1-2 support for desktops with Windows operating systems
  • Triage software applications and assist users in efficient use
  • Provide clear, concise technical communications to escalate issues to senior leadership or vendors
  • Install and configure new Windows 11 computers, monitors, and printers
  • Assist with system administration tasks, including server upgrades, patches, deployments, and architecture review/design
  • Knowledge or ability to learn about Ring Central Support and Jira
Requirements
  • Minimum 7 years of technical experience working with hardware/software
  • Experience working in Windows and virtualized environments
  • Ability to utilize an ITSM system for change and incident management
  • Must have experience providing end-user support with Windows 10, Windows 11, printers, and monitors
  • Preferred knowledge of Windows Server, server hardware, scripting languages (PowerShell), domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
Benefits
  • Medical & Vision Insurance
  • Dental Insurance
  • Basic Life and AD&D Insurance
  • Short Term Disability
  • Voluntary Term Life
  • Long Term Disability
  • Sick Leave
  • Paid Vacation & Holiday Pay
  • 401(k) Plan

We promote a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply. Equal Opportunity Employer, including disabled and veterans.