Regional Operations Manager

2 days ago


Louisville, Kentucky, United States Shamrock Foods Full time
Regional Manager Job Description

The Regional Manager is a key leadership role responsible for overseeing the operations of retail stores within a specified region. This position involves managing store managers, ensuring sales targets are met, maintaining high standards of customer service, and driving overall business performance.

Key Responsibilities:
  • Provide leadership and direction to store managers and their teams.
  • Conduct regular store visits to assess performance and provide coaching.
  • Develop and mentor store managers to ensure they have the skills and knowledge to succeed.
  • Set and monitor sales targets for the region.
  • Analyze sales data to identify trends and opportunities for growth.
  • Implement strategies to drive sales and increase profitability.
  • Ensure stores meet or exceed sales and performance goals.
  • Ensure a high standard of customer service is maintained across all stores.
  • Address customer complaints and issues in a timely and effective manner.
  • Foster a customer-focused culture within the region.
  • Oversee inventory management to minimize shrinkage and optimize stock levels.
  • Manage regional budgets, expenses, and financial reports.
  • Ensure stores are well-maintained, clean, and visually appealing.
  • Recruit, hire, coach, and train store management.
  • Conduct performance evaluations and provide constructive feedback.
  • Identify and address training and development needs within the region.
  • Collaborate with the marketing team to develop and implement regional marketing strategies.
  • Ensure effective execution of promotional activities and campaigns.
  • Monitor the effectiveness of marketing initiatives and adjust strategies as needed.
  • Ensure all stores comply with health, safety, and legal regulations.
  • Conduct regular safety audits and inspections to ensure compliance.
  • Implement and enforce loss prevention measures.
Qualifications:
  • A bachelor's degree is required, preferred in Business Administration, Management, or a related field.
  • Minimum of 5 years of experience in retail or foodservice management, with at least 2 years in a regional or multi-unit management role.
  • Strong leadership, team management, and coaching skills.
  • Proven ability to drive sales and improve store performance.
  • Excellent communication, written, and interpersonal skills.
  • Ability to analyze data and make informed business decisions.
  • Strong attention to detail, organizational, and problem-solving skills.
  • Ability to travel frequently within the region. 50% travel.

Salary of $90,000 to $110,000 with annual bonus potential depending on competency, experience, qualifications, and skills plus annual bonus potential. Shamrock Foods Company is an Equal Opportunity Employer.



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