Sales Operations Coordinator
1 day ago
We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team at Lee Kum Kee. As a Sales Operations Coordinator, you will play a critical role in supporting the sales operations function with daily sales activities.
Key Responsibilities:- Process orders and coordinate on-time product deliveries (US & Overseas).
- Respond to customer inquiries and provide customer services.
- Monitor inventory status to ensure product availability for orders.
- Prepare product bulletins (customer price list and promotional products).
- Prepare Customer Master Record form for new account setup.
- Provide Certificate of Analysis (COA), if necessary.
- Prepare warehouse requisitions for trade samples/special promotions.
- Process product returns for expired products and/or damaged products.
- Team up with Sales to follow up on aging AR, including outstanding invoices, short payments, and credit memos.
- Coordinate with Sales & Marketing Function in terms of product specifications, Insurance Certificate, shipping product samples, demos, and customer complaints.
- Prepare business plans, correspondence, projects, and reports as needed.
- Responsible for assisting/covering other markets and customers when necessary.
- SAP support.
- Ability to travel locally if needed.
- Associate degree with one to two years of related experience in the food industry and/or training.
- Computer literate in Microsoft Word, PowerPoint, Excel, and SAP experience is a plus.
- Successful candidate must be reliable, thorough, and detail-oriented.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ideal candidate must be able to deal with problems involving several concrete variables in standardized situations.
- Ideal candidate must have excellent interpersonal communication skills both written and verbal in English.
- Must be able to speak Chinese; reading and writing is a plus.
- Ideal candidate must be able to apply basic mathematical concepts to perform daily functions.
- The work environment is light to moderate.
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