Sales Operations Coordinator

1 day ago


La Puente, California, United States LEE KUM KEE Full time
Job Title: Sales Operations Coordinator

We are seeking a highly organized and detail-oriented Sales Operations Coordinator to join our team at Lee Kum Kee. As a Sales Operations Coordinator, you will play a critical role in supporting the sales operations function with daily sales activities.

Key Responsibilities:
  • Process orders and coordinate on-time product deliveries (US & Overseas).
  • Respond to customer inquiries and provide customer services.
  • Monitor inventory status to ensure product availability for orders.
  • Prepare product bulletins (customer price list and promotional products).
  • Prepare Customer Master Record form for new account setup.
  • Provide Certificate of Analysis (COA), if necessary.
  • Prepare warehouse requisitions for trade samples/special promotions.
  • Process product returns for expired products and/or damaged products.
  • Team up with Sales to follow up on aging AR, including outstanding invoices, short payments, and credit memos.
  • Coordinate with Sales & Marketing Function in terms of product specifications, Insurance Certificate, shipping product samples, demos, and customer complaints.
  • Prepare business plans, correspondence, projects, and reports as needed.
  • Responsible for assisting/covering other markets and customers when necessary.
  • SAP support.
  • Ability to travel locally if needed.
Requirements:
  • Associate degree with one to two years of related experience in the food industry and/or training.
  • Computer literate in Microsoft Word, PowerPoint, Excel, and SAP experience is a plus.
  • Successful candidate must be reliable, thorough, and detail-oriented.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ideal candidate must be able to deal with problems involving several concrete variables in standardized situations.
Language Skills:
  • Ideal candidate must have excellent interpersonal communication skills both written and verbal in English.
  • Must be able to speak Chinese; reading and writing is a plus.
Mathematical Skills:
  • Ideal candidate must be able to apply basic mathematical concepts to perform daily functions.
Work Environment:
  • The work environment is light to moderate.


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