Front Desk Operations Manager

4 days ago


Long Beach CA USA, United States Martin Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Martin Resorts. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing day-to-day operations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, responding to guest inquiries, and resolving any issues in a timely and professional manner.
  • Front Office Operations: Manage the front office team, ensuring efficient and effective operations, and maintaining high standards of quality and courtesy.
  • Revenue Management: Work closely with department managers to maximize revenues, control labor and productivity, and monitor departmental, payroll, and supply expenses.
  • Emergency Response: Respond to emergency situations, work with local authorities, and ensure the safety and security of our guests and staff.
Requirements
  • Education: High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Experience: Minimum 2 years of experience in a front office or guest service role, preferably in a hotel or resort setting.
  • Skills: Excellent communication, problem-solving, and leadership skills; ability to work effectively in a fast-paced environment.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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