Lead Restoration Manager
2 weeks ago
We are seeking a highly skilled and experienced Restoration Team Lead to join our team at ServiceMaster Restore. As a key member of our operations team, you will be responsible for overseeing the restoration process, ensuring high-quality results, and providing exceptional customer service.
Key Responsibilities- Restoration Process Oversight: Monitor and inspect restoration jobs to ensure completion of drying, demolition, and various restoration activities.
- Documentation and Communication: Prepare and review documentation, including notes, photos, and documents, according to company policies and procedures. Explain processes used to complete active jobs and next steps to resolution in person to customers.
- Team Supervision: Supervise technicians assigned to the job, ensuring safety and operational standards are being followed and met during active jobs.
- Job Management: Complete assigned jobs according to company processes and carrier standards, maintain quality control, and manage technician(s) assigned to the job.
- Customer Interface: Interface with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss.
- Reporting and Record-Keeping: Complete sketch and scope sheet for estimate, complete drying records using mobile software, and inspect jobs after completion to obtain customer signatures for approval purposes.
- Training and Development: May train new technicians or key operational team members.
- Education: High school graduate or equivalent.
- Experience: Valid driver's license and satisfactory driving record. Good verbal and written communication skills. Knowledge of disaster restoration or construction industry. Proficient with using mobile software to enter data. Experience with using Xactimate is preferred but not required.
- Skills: Strong problem-solving skills, ability to prioritize activities and meet deadlines, and experience in training and managing others.
The incumbent must be prepared to:
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
- Express or exchange ideas with others and receive and act on detailed information given.
- Be exposed to various inside and outside working conditions, including changes in environment such as with or without air conditioning and heating.
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