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Store Lead

2 months ago

Towson, Maryland, United States Tailored Brands Inc Full time
About the Role

We are seeking a highly motivated and experienced Store Lead to join our team at Tailored Brands Inc. As a Store Lead, you will play a key role in driving sales growth, improving customer satisfaction, and ensuring operational excellence in our stores.

Key Responsibilities
  • Leadership and Coaching: Partner with the Store Management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
  • Modeling Company Values: Model company values and lead by example as an active coach, communicating priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Performance and Development: Support the management team in the achievement of store business plans, including sales, customer service, and operational goals, and participate in driving business outreach opportunities.
  • Operational Excellence: Partner with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
  • Customer Experience: Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
Requirements
  • Experience: Minimum of 1 year of Retail or Sales experience.
  • Skills: Strong organizational and leadership skills, excellent written and verbal communication skills, active listening and problem-solving skills, and proven ability to train and develop high-performing store teams.
  • Education: High school diploma or equivalent required.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.