Patient Referral Specialist
2 weeks ago
Hometown Health Center is seeking a dedicated Patient Referral Specialist to enhance our team. In this role, you will oversee and facilitate external specialty appointments, ensuring a smooth continuum of patient care. Become a vital part of our healthcare team, contributing to the delivery of essential medical services and making a significant difference in the lives of our patients.
KEY RESPONSIBILITIES
- Oversee and manage all medical referrals for the healthcare professionals at Hometown Health Center utilizing the Electronic Health Record (EHR) system.
- Engage directly with patients to foster relationships and share pertinent information.
- Employ the EHR system in accordance with departmental guidelines for precise data entry and information retrieval.
- Handle insurance referrals and maintain comprehensive records for each authorization.
- Collaborate closely with major insurance providers to ensure timely completion of referrals and authorizations.
- Serve as a communication bridge between contracted referral services.
SKILLS AND ATTRIBUTES
- Strong organizational abilities while managing multiple tasks in a professional and composed manner.
- Capability to work effectively with a diverse range of individuals.
- High level of confidentiality regarding sensitive information.
- Proactive in suggesting enhancements to workflows or systems for improved efficiency.
- Ability to work autonomously, prioritize responsibilities, and maintain accuracy in a fast-paced environment.
QUALIFICATIONS
- At least two years of experience in a medical office setting, with prior experience in referrals.
- Proficient knowledge of medical billing and coding processes.
- Excellent organizational and communication skills.
- Ability to work both independently and as part of a team.
- Strong comprehension and articulation of written and verbal communications.
- Willingness to learn, adapt, and embrace new challenges.
- Compliance with Hometown Health Center's employee immunization policies.
EDUCATIONAL BACKGROUND
- High School diploma or equivalent is required.
- Demonstrated understanding of insurance referral protocols.
- Basic knowledge of medical terminology, tests, and requirements.
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