Head of Scaled Account Management and Operations

4 weeks ago


New York, New York, United States Patreon Full time
About the Role

The Head of Scaled Account Management, Strategy and Operations will be responsible for building Patreon's scaled account management function from the ground up. This role is a key part of our mission to empower creators through creative and financial freedom.

This Lead will build and scale a lean team focused on growing both creators' businesses and Patreon's revenue. Team responsibilities include building scalable solutions to optimize creator onboarding and their use of Patreon's products, education enablement, establishing Patreon's one-to-many account management muscle, and working closely with Product and Engineering teams to develop and commercialize new products.

The Head of Scaled Account Management, Strategy and Operations will work alongside and report to Patreon's Head of Creators. Key responsibilities include:

  • Building operational processes to serve creators at scale
  • Developing and executing a strategy to grow creators' revenue through Patreon
  • Launching new products to our creator network and developing programs to encourage the adoption of and engagement with these products at scale
  • Determining how Patreon drives renewals, upsells, and troubleshoots creators' problems in a cost-effective way
  • Working with our Finance and Data Science teams to establish measurement frameworks to define the Creator Management team's success and build the case for scaling ROI-positive initiatives

The ideal candidate will be a strong problem solver who leverages data to analyze operational processes, designs creative solutions to achieve top objectives, and continuously optimizes performance against comprehensive metrics. They will have a track record of working with Product and Engineering teams to define customer needs, bring new products to market, and scale adoption of nascent products.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.



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