Concierge Ambassador

4 days ago

Miami, United States The Collection Full time

{"h1": "Concierge Role at The Collection", "p": "At The Collection, we pride ourselves on delivering exceptional service that sets us apart from the rest. Our employees are the backbone of our success, and we're looking for passionate and motivated individuals to join our elite team. If you're interested in working in a fast-paced, high-reward industry, we invite you to explore this opportunity.

Our Offerings
", "ul": [{"li": "Competitive compensation and benefits package"}, {"li": "Opportunities for professional growth and development"}, {"li": "Collaborative and dynamic work environment"}, {"li": "Recognition and rewards for outstanding performance"}, {"li": "Access to exclusive employee perks and discounts"}], "h2": "Responsibilities", "ul": [{"li": "Serve as a dedicated customer advocate and brand ambassador, shaping the client experience at our dealership"}, {"li": "Act as a liaison between clients and in-store departments, including Service, Sales, Parts, and Loaner vehicles"}, {"li": "Provide exceptional customer service through active anticipation of client needs and personalized interactions"}, {"li": "Meet and greet clients, offering directions for sales or service"}, {"li": "Assist management with inventory organization and maintenance"}, {"li": "Offer and serve refreshments to guests"}, {"li": "Ensure the consistent appearance of the concierge area"}, {"li": "Provide local recommendations on restaurants, activities, shopping locations, and reservations"}, {"li": "Maintain a professional appearance and demeanor"}, {"li": "Manage day-to-day customer needs and expectations"}], "h2": "Qualifications", "ul": [{"li": "Intermediate skills with Microsoft Office Suite"}, {"li": "High school diploma and/or completed commercial training with a focus on customer service"}, {"li": "2-5 years' experience in customer service-oriented, luxury industries such as 5-star hotels"}, {"li": "Automotive industry experience, preferred"}, {"li": "Bilingual (English and Spanish)"}, {"li": "Ability to deal with stressful situations"}, {"li": "Aptitude in resolving issues with a customer-focused orientation, assertiveness, and high service awareness"}, {"li": "Ability to take ownership of customers' needs, multitasking, and time management"}, {"li": "Physical Requirements: Standing and walking for extended periods"}, {"li": "Schedule: Flexibility to work during the week and on Saturdays until 8 pm"}], "p": "The Collection is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, work experience, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Collection reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law."}

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