Non-Profit Donations Coordinator

4 days ago


Jersey City, New Jersey, United States Voice 8 System Full time

Job Summary:

We are seeking a highly skilled and compassionate Non-Profit Donations Processor to join our team at Voice 8 System. As a key member of our organization, you will play a vital role in providing exceptional support to our donors, ensuring their needs are met with empathy and professionalism.

Key Responsibilities:

  • Provide top-notch customer service to donors, addressing their inquiries and concerns in a timely and effective manner.
  • Utilize strong problem-solving skills to resolve complex issues and find creative solutions.
  • Work collaboratively with our team to ensure seamless communication and a positive donor experience.
  • Stay up-to-date with industry trends and best practices to continuously improve our services.

Requirements:

  • Minimum 6 months of remote customer service experience.
  • Proficiency in using a Windows computer.
  • A quiet and professional work environment.
  • Ability to type 40 words per minute or faster.

What We Offer:

  • Flexible hours with 24/7 availability.
  • The opportunity to set your own schedule.
  • A competitive pay rate of $0.20 to $0.32 per talk minute.

What You'll Need:

  • Strong problem-solving skills and a proactive attitude.
  • Excellent written and verbal communication abilities.
  • Empathy and patience to understand customers' needs.
  • Familiarity with customer support software and tools.
  • Prior experience in customer service or related fields is a plus.


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