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Studio Experience Coordinator

2 months ago

Jersey City, New Jersey, United States Glowbar Full time
About Glowbar

Glowbar is a rapidly growing skincare company that is revolutionizing the industry with its innovative approach to professional skincare. Our mission is to help people feel confident in their skin, and we're seeking passionate and service-oriented individuals to join our team as Studio Experience Coordinators.

Job Summary

We're looking for experienced hospitality professionals who are dedicated to delivering exceptional customer service and creating a welcoming environment for our clients. As a Studio Experience Coordinator, you will be responsible for ensuring that every client has a memorable and enjoyable experience at our studio. This includes providing personalized attention, answering questions, and offering product recommendations.

Responsibilities
  • Care for Clients:
    • Create a safe and welcoming space for clients to navigate through our studio
    • Guide clients through check-in and retail check-out processes
    • Provide a friendly and compassionate environment, ensuring that each client receives an extraordinary experience
    • Offer product knowledge and at-home routine suggestions to clients
    • Follow up with clients to ensure their satisfaction and answer any questions they may have
  • Care for Our Team:
    • Provide feedback to management on progress and challenges, paired with suggestions for improvement
    • Collaborate with estheticians on opportunities to improve the client experience
    • Assist management with daily studio tasks and projects
    • Maintain front-of-studio retail inventory and operating supplies
    • Enhance and uphold standards, policies, and procedures through various means of communication
  • Requirements:
    • 1+ years of hospitality experience with a proven track record of superior customer service
    • Strong understanding of retail operations, policies, and procedures
    • Ability to prioritize and multitask within a fast-paced environment
    • Forward-thinking problem solver with a strong work ethic and compassion for employees and clients
    • Passion for beauty, skincare, learning, and trying new things every day
    • Flexibility to work a non-traditional schedule, including weekends, holidays, and some early morning/midday/late evening weekday availability
    Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, paid sick leave, paid holidays, short and long-term disability insurance, life insurance, commuter benefits, accident and critical illness insurance, employee assistance program, annual Glowbar membership, employee discounts on retail products, reliable schedules, community giveback, friends and family discounts, team member referral bonuses, career advancement and continuing education opportunities, and discounts at a vast array of lifestyle brands, services, restaurants, theme parks, and more.