Healthcare Access Coordinator

2 weeks ago


Springdale, Arkansas, United States Arkansas Children's Hospital Full time

Work Shift:

Please refer to the job description for specific details.

Time Type:

Part-time

Department:

CC097212 Centralized Scheduling and Patient Access Center

Summary:

PRN

As the initial point of contact for Arkansas Children's, you will play a vital role in scheduling and registering patients for outpatient services, ensuring that all demographic and insurance information is collected accurately.

Additional Information:

Required Education:

High school diploma or equivalent (GED)

Recommended Education:

Associate's degree or equivalent from a two-year college program, technical school, nursing diploma, or a Bachelor's degree from a four-year institution.

Required Work Experience:

Recommended Work Experience:

Experience in Administrative Support, familiarity with Epic systems, or one year in a related field.

Required Certifications:

Recommended Certifications:

Key Responsibilities:

1. Schedule all patient appointments and ensure that referrals are secured.

2. Meet or exceed productivity and accuracy benchmarks.

3. Welcome and engage patients, families, and visitors to create a positive first impression.

4. Conduct registration and discharge processes, including co-payment collection, MyChart activation, and insurance verification.

5. Manage discharge scheduling and ensure follow-up appointments and tests are arranged.

6. Demonstrate the ability to register patients in multiple centers as needed.

7. Collaborate with clinical teams to enhance patient communication, clinic operations, and ongoing care.

8. Actively participate in initiatives to improve the patient experience, including promoting patient satisfaction surveys.

Arkansas Children's is the only hospital system in the state dedicated to pediatric care, allowing us to significantly influence the landscape of healthcare for children in Arkansas.

Driven by core values of safety, teamwork, compassion, and excellence, Arkansas Children's informs every action taken within the organization.

Recognized for nursing excellence and patient outcomes, Arkansas Children's Hospital has achieved Magnet Status from the American Nurses Credentialing Center (ANCC) and is nationally ranked by U.S. News & World Report in various specialties.

For over a century, Arkansas Children's has addressed the unique needs of children, offering comprehensive services that include two hospitals, a pediatric research institute, clinics, education, and outreach programs, all dedicated to improving children's health.

The Little Rock campus features a 336-bed hospital with the state's only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care, and pediatric intensive care, along with a nationally recognized transport service.

Arkansas Children's is a beacon of hope and comfort for children and their families, fostering a culture of care, love, and hope.

Arkansas Children's provides equal employment opportunities to all individuals without regard to age, race, color, religion, national origin, disability, military status, sexual orientation, gender identity or expression, pregnancy, or any other category protected by law.



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