Waste Management Representative

22 hours ago


Rutland, Vermont, United States Casella Waste Systems Full time
Job Summary

We are seeking a highly skilled and motivated Client Services Representative to join our team at Casella Waste Systems. As a key member of our customer service team, you will be responsible for building strong relationships with commercial and industrial clients, providing exceptional service, and ensuring their waste management needs are met.

Key Responsibilities
  • Respond to service requests from clients via phone or email, gathering necessary information to execute services and create work orders.
  • Execute work orders in a timely manner, ensuring complete and accurate information for billing purposes.
  • Schedule service requests with vendors and confirm completion of services.
  • Coordinate with the Sourcing Group to obtain pricing from haulers and end sites for comparison with other vendors.
  • Communicate with clients to resolve issues such as equipment repairs, material quality, and additional service fees.
  • Collaborate with accounts payable and receivable departments to ensure all services are billed.
  • Proactively contact service locations prior to holidays and schedule weekly services when possible.
  • Communicate regularly with account managers about service for assigned customers, including equipment repairs and reoccurring issues.
Career Path Definitions

We offer a career path with distinct levels of responsibility and growth opportunities:

Level 1: 0-2 years of experience in customer service, with a focus on building knowledge of Casella's business products and services.

Level 2: 2-3 years of experience, with a focus on technical areas of customer service and client relationship management.

Senior: 4+ years of experience, with a focus on leadership and advanced technical skills.

Requirements

To be successful in this role, you will need:

  • A high school education and a demonstrated ability to work in a team environment.
  • Excellent relationship management, listening, communication, and problem-solving skills.
  • Proficiency in Microsoft Office and a working knowledge of CRM software.
Attributes

We are looking for a positive, team-oriented individual who is proactive, efficient, attentive, and results-driven. If you have a strong ability to see the larger picture while focusing on detailed information, we encourage you to apply.

Benefits

Casella Waste Systems offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as a 401K plan, employee assistance program, and more.



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