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Client Services Representative

2 months ago

Rutland, Vermont, United States Casella Waste Systems Full time
Job Summary

The Client Services Representative is a key member of our team, responsible for building relationships with commercial and industrial clients across the United States and Canada. This role requires strong communication and problem-solving skills, as well as the ability to manage facilities waste and byproducts into various outlets.

Key Responsibilities
  • Receive and respond to service requests from clients via phone or email, obtaining necessary information to execute services and create work orders.
  • Execute work orders in a timely manner, ensuring complete and accurate information for billing purposes.
  • Schedule service requests with vendors and confirm completion of services.
  • Coordinate with the Sourcing Group to obtain pricing from haulers and end sites, comparing prices with other vendors as needed.
  • Communicate with clients to resolve issues such as equipment repairs, material quality, and additional service fees.
  • Collaborate with accounts payable and receivable departments to ensure accurate billing.
  • Preschedule weekly services and proactively contact clients before holidays.
  • Communicate regularly with account managers about client services, including equipment repairs and repair changes.
Career Path

The Client Services Representative role is part of our career path, with opportunities for advancement based on experience and performance. Our career path is designed to support professional growth and development, with clear distinctions between levels.

Requirements
  • High school education or equivalent.
  • Demonstrated ability to work in a team environment and be legally eligible to work in the US.
  • Preferred: Bachelor's degree, sales certifications, 1-2 years of sales experience, and background knowledge or interest in environmental and sustainability fields.
  • Excellent relationship management, listening, communication, and problem-solving skills.
  • Proficiency in Microsoft Office and working knowledge of Microsoft Dynamics for CRM or similar software systems.
Benefits

Casella Waste Systems offers a comprehensive benefits package, including medical, dental, vision, life, and disability insurance, as well as flexible spending accounts, discounted stock programs, 401K, employee awards, and more.