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Claims Field Representative

2 months ago

Baltimore, Maryland, United States The Cincinnati Insurance Companies Full time
About The Cincinnati Insurance Companies

We are a leading insurance company that puts people first and applies the Golden Rule to our daily operations. Our mission is to provide exceptional service to our customers and to be the best company serving independent agents.

Job Summary

We are seeking a Field Claims Representative to join our team. As a Field Claims Representative, you will be responsible for investigating and evaluating multi-line insurance claims through personal contact to ensure accurate settlements.

Key Responsibilities
  • Conduct thorough claim investigations
  • Interview insureds, claimants, and witnesses
  • Consult police and hospital records
  • Evaluate claim facts and policy coverage
  • Inspect property and auto damages and write repair estimates
  • Prepare reports of findings and secure settlements with insureds and claimants
  • Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
  • Provide superior and professional customer service
Requirements
  • Be available and communicative during regular business hours
  • Have a desire to learn about the insurance industry and provide a great customer experience
  • Be able to work unsupervised
  • Have excellent verbal and written communication skills
  • Have strong interpersonal skills
  • Have excellent problem-solving, negotiation, organizational, and prioritization skills
  • Be prepared to follow-up with others in a timely manner
  • Have a valid driver's license
Benefits
  • Company car
  • Company stock options, including Restricted Share Units and Incentive-based stock options
  • Paid time off (PTO)
  • 401K with 6% company match
What We Offer

We provide a variety of benefits and amenities to our associates, including a company car, company stock options, paid time off, and a 401K with a 6% company match. We also offer hybrid work options, empowering associates to work from home several days a week.

Why Work for Us

We are a relationship-based organization that welcomes and values a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race, creed, color, sex, including sexual orientation, gender identity, and transgender status, religion, national origin, age, disability, military service, veteran status, pregnancy, AIDS/HIV or genetic information, or any other basis prohibited by law.