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Healthcare Assistant

2 months ago


San Francisco, United States Mid Michigan Health Full time
Position Overview

Under the direct guidance of the healthcare provider, the individual will be tasked with patient evaluation and care, alongside maintaining precise documentation.

This role requires foundational knowledge in both specialty and primary care, enabling the assessment, planning, implementation, and evaluation of patient care.

The position is integral in coordinating care to ensure the delivery of high-quality, compassionate patient services.

Responsibilities include overseeing patient management at various office locations and acting as a liaison with other departments and organizations.

The role may involve ordering medical and office supplies necessary for effective patient care.

Compliance with all policies and procedures of Mid Michigan Health, as well as adherence to Occupational Safety and Health Administration (OSHA) guidelines and Clinical Laboratory Improvement Amendments (CLIA) regulations, is essential.

Additionally, the individual will be responsible for training new employees, students, and float staff as required.

The clinical staff member will provide patient education, assist with specialty care modalities, manage symptoms, and be available for emergencies. They will monitor compliance and the effects of care management for high-risk patients, educate patients and families about prescriptions, and ensure continuity of care with other healthcare providers.

General office duties such as keyboarding, filing, and operating office equipment may also be required. The specific expectations outlined in this job description may vary slightly based on the assigned practice. Your immediate supervisor will clarify your responsibilities.

Key Responsibilities

(30%) Manage incoming calls, schedule urgent/emergent appointments, and relay test results. Provide support and guidance to patients regarding consults, testing, and insurance pre-certification.

(30%) Welcome patients and their families, perform routine pre-examination tasks including vital signs, and document both objective and subjective data regarding the presenting condition. Maintain accurate patient records through tasks such as orders reconciliation and secure messaging.

(20%) Assist the provider during examinations and procedures.

(20%) Prepare and sanitize the patient area, set up necessary equipment, and ensure proper disposal of contaminated supplies and sterilization of medical instruments.

Additional Duties and Responsibilities:

Conduct comprehensive patient assessments as indicated within the scope of practice.

Perform patient care tasks including injections, minor dressing changes, and blood specimen collection.

In certain practices, demonstrate competency in assisting with procedures such as electrocardiograms (EKG), Pulmonary Function Tests (PFT), Ankle Brachial Pressure Index (ABI), and Non-stress Tests (NST).

Ensure a clean and safe environment for patients and colleagues.

May require travel to satellite clinics as necessary.


Familiarity with essential computer functions in the office setting is required, including MAPS, MCIR Practice Management, Electronic Medical Records, and other relevant programs.

Exhibit critical thinking skills for effective patient management.


Maintain confidentiality and uphold patient rights in accordance with established procedures and HIPAA regulations.

May also involve clerical duties such as completing insurance forms, correspondence, arranging hospital admissions, answering phones, and updating patient medical records.

Responsible for ordering supplies and medications.

Ensure accurate documentation and coding in medical records as per policy. Participate in annual reviews for quality and completeness as necessary.

Address the age-specific needs of the population served in accordance with departmental standards and policies.

Perform other related duties as assigned.

Mid Michigan Health is a technology-driven organization, and employees are expected to demonstrate proficiency in Microsoft Windows. Participation in further learning opportunities may be required.

Certifications and Licensures

BLS - Basic Life Support

Required

Equivalent Experience - Within 3 months of hire or transfer

Required Education

Education: Technical Certificate

Comments: Must be a graduate of a medical assistant program.

Preferred Certifications:
Registered Medical Assistant (RMA) through American Medical Technologists (AMT)
Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
OR equivalent Medical Assistant Credential such as Certified Clinical Medical Assistant (CCMA), etc.

Experience, Training, and Skills:

Excellent interpersonal skills are essential for effective communication with individuals and groups at all levels.

Annual Occupational Safety and Health Administration (OSHA) training is mandatory as per the Exposure Control Plan.

Knowledge of medical office policies, practices, and procedures typically acquired through three to five years of experience in the healthcare system or a similar environment.

Previous experience in a physician clinic setting is preferred.

Physical/Mental Requirements and Typical Working Conditions:

Exposure to stressful situations, including public contact, trauma, grief, and death.

Able to wear personal protective equipment, including latex materials or appropriate substitutes as required.

Must be able to move freely within the facility with or without an assisted device and perform the functions of the job as outlined in the job description.

Overall vision and hearing are necessary with or without assisted devices.

Frequent sitting, standing, and walking for extended periods may be required, along with postural changes such as stooping, kneeling, or crouching.

Some exposure to bloodborne pathogens and other potentially infectious materials. Compliance with Mid Michigan Health bloodborne pathogen and TB testing requirements is necessary.

Ability to manage multiple tasks, collaborate with others, work independently, maintain regular attendance, and stay alert is essential.

Overall dexterity is required, including handling, reaching, grasping, fingering, and feeling, with repetition of these movements occurring regularly.

Physical Demand Level:
Light. Must be able to occasionally lift or carry 11-20 lbs., frequently lift 10 lbs., and perform walking, standing, pushing, or pulling of arm/leg controls.