Client Relations Coordinator
1 week ago
Position Overview:
The Client Relations Coordinator at Avaneer Dental Studio plays a vital role in maintaining the seamless functionality of the front office operations. This position is responsible for managing administrative duties, delivering exceptional customer service, and ensuring effective communication between clients and the dental laboratory team.
Primary Responsibilities:
- Client Interaction:
- Welcome clients, visitors, and delivery personnel with professionalism and warmth.
- Respond to phone calls, emails, and other inquiries in a timely and courteous manner.
- Provide clients with detailed information regarding services, pricing, and expected turnaround times.
- Appointment Management:
- Organize appointments and oversee the laboratory's scheduling calendar.
- Collaborate with dental offices to coordinate the collection and delivery of dental cases.
- Facilitate prompt and accurate communication between the laboratory team and clients.
- Administrative Support:
- Maintain and update client records within the laboratory's database.
- Accurately process orders, invoices, and payments.
- Prepare and disseminate reports, memos, and other necessary documentation.
- Office Administration:
- Monitor and procure office supplies to ensure the front office is well-stocked and organized.
- Keep the front office environment clean and orderly.
- Assist with additional administrative tasks as directed by the Office Manager or Laboratory Manager.
- Quality Assurance:
- Confirm the accuracy of client information and orders prior to processing.
- Document all client interactions and transactions meticulously.
- Handle sensitive information with discretion and professionalism.
- Team Collaboration:
- Work in conjunction with dental technicians, laboratory staff, and management to ensure operational efficiency.
- Engage in team meetings and contribute to ongoing improvement initiatives.
- Provide assistance to fellow team members as required.
Avaneer Dental Studio is dedicated to delivering exceptional dental care for patients of all ages. Our team of experienced and highly skilled dentists offers a comprehensive array of treatments, including preventive care, restorative procedures, cosmetic dentistry, orthodontics, and implant services. Utilizing the latest technology, we strive to provide our patients with the best possible outcomes. Our caring and attentive staff is committed to ensuring that each visit is comfortable and relaxed while delivering professional results that endure.
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