Client Support Specialist
1 week ago
Location: Warren, MI
The Client Support Specialist is tasked with managing authorizations, confirming eligibility, and coordinating the setup with Northwood providers concerning members' durable medical equipment (DME) supplies. Clear communication, meeting deadlines, and effective workflow prioritization are essential for this role.
As a Client Support Specialist, your primary responsibility will be to assist customers by delivering product and service information while addressing technical concerns.
Key Responsibilities:
- Address customer inquiries and resolve complaints
- Provide detailed information regarding products and services
- Troubleshoot and rectify product-related issues
- Document and update customer records following interactions
- Develop and maintain an up-to-date knowledge base of products and services
Required Qualifications:
- Prior experience in customer service, sales, or a related field
- Ability to establish rapport with clients
- Strong prioritization and multitasking skills
- Professional and positive demeanor
- Exceptional written and verbal communication abilities
Northwood plays a crucial role in the administration of health plan benefits for durable medical equipment, prosthetics, orthotics, and medical supplies. Additionally, Northwood provides services to auto and workers' compensation clients along with their PIP claimants.
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