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Customer Service Representative

2 months ago

Warren, United States Northwood Group Full time

Location: Warren, MI The Customer Service Representative/Benefit Coordinator is responsible for authorizations, verification of eligibility, and coordination of setup with Northwood providers regarding the members DME (durable medical equipment) supplies. Must be able to communicate clearly, accomplish deadlines, and prioritize workflow. We are seeking a Customer Service Representative / Benefit Coordinator to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Company Description: Northwood plays an integral role in health plan benefit administration for durable medical equipment, prosthetics, orthotics, and medical supplies. Northwood also serves auto and workers compensation clients and their PIP claimants. Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Software Development #J-18808-Ljbffr